Can the security of an online payment be ensured?
When you start to make a payment online, the transaction
is transferred from Air China’s website to the newly
opened webpage of the bank (please make sure that the
original e-ticket webpage of Air China is not closed,
otherwise a payment error will occur). At this time,
the security and technical reliability for your online
payment will be ensured by the bank. You can refer to
the detailed information about online payments at the
official bank website.
What should I do after the payment is made?
If the transaction goes smoothly, the website will receive
confirmation from the bank (as long as the Air China
e-ticket webpage is not closed during the online payment
process) and generate an e-ticket number (different
from the serial number on the website, the ticket number
relates to a passenger, while the serial number relates
to an order) for you after verifying your payment. You
may use the e-ticket number, along wth your identity
documents to check in at the airport. At the same time,
for your travel convenience, we provide you with an
"Email Itinerary Copy", a summary of your flight itinerary
emailed to your designated mailbox. When you check your
booking information in the “My Order" section of the
website, you will see the status of your booking as
“ticket issued”.If you check the status of your booking
and find the status is “wait for ticketing (ticketing
failed)”, that indicates that although you’ve made the
payment, the website failed to issue you the ticket
automatically for certain reasons, and you will need
to contact Air China staff for assistance (Air China
sales service hotline: 95583)
Why the website did not generate a confirmation after I
paid for the ticket, while my bank account has been debited?
(Payment Errors)
This may be caused by the internet. On rare occasions,
the information required by the system for a successful
payment is not sent from the bank to our website, so
the website cannot confirm that your payment has been
made even though your bank account has been debited.
In this case, we call it a “payment error” and you will
need to contact Air China staff for assistance (Air
China sales service hotline: 95583)
What should I do if I happen to close the bank payment webpage?
(Or in the case of an unexpected power shutdown or internet
access problems)
Whether or not your payment is completed, please log
onto the bank website again to check whether your account
has been debited. You also need to log onto Air China’s
e-ticket website and check the status of your booking
by checking the "My Order" section:If your bank account
has been debited and the booking status is "ticket issued",
no further actions are needed as your e-ticket has been
issued;If your bank account has been debited and the
booking status is "wait for ticketing (ticketing failed)",
you have to contact Air China staff for assistance (Air
China sales service hotline: 95583).If your bank account
has been debited and the booking status is "booked",
it indicates a payment error occurred and you need to
call Air China to solve the problem according to the
related instructions stated above in "Payment Errors".If
your bank account has not been debited, you only need
to find your reservation under "my booking" and click
on "View Order" in the itinerary information page, then
click the "Pay Now" button to continue your transaction.
Can I repeat my payment for one booking?
No. You should not repeat your payment when you find
your ticket has already been paid for. (It excludes
the situation that your account is not debited with
the payment.)
What can I do under other scenarios of payment errors or
failures?
Following the principle of "checking the account first
and then your booking", you need to verify whether your
account has been debited or not and to check the status
of your booking. Then you will need to provide all the
related information to the service department of Air
China by calling 95583 and we will help to solve the
problem as soon as possible.